POSITION: Sales & Catering Events Intern

LOCATION: Westchester Country Club | Rye, NY

DEPARTMENT: Sales & Catering

COMPENSATION: Non-Exempt (Overtime eligible), hourly compensation

POSITION OBJECTIVES:

The Sales & Catering Events Intern shares the responsibility for in-office duties for the most profitable segment of our business. While maintaining a professional attitude and welcoming personality, the Intern must have a passion for hospitality, such as planning and executing flawless events. Events begin with the first inquiry and end with the invoice accompanied by a thank you note. Catering in a Private Club is business within a business, therefore the Catering Events Intern must possess excellent customer service skills.

ESSENTIAL JOB FUNCTIONS:

•    Act as First Point of Contact for event inquiries

o   Answer phones and email inquiries

o   Qualify all request for the use of the club

o   Maintain familiarity with Delphi Sales System (Training will be provided)

o   Confirm that they are members or sponsored by a member

o   Decide what date and room works for both the member as well as the club

•      Assist on all Club Events

o   Work registration for Member events, including Golf events and Holiday celebrations

o   Work alongside the chairperson and Sales Manager involved with each event

o   Create buffet signs, printed menu cards, etc.

•      Create Banquet Event Orders for Catering/Special Events

o   Prepare BEO’s in a timely fashion

o   Perform essential Administrative Duties, involving proper spell check, proper grammar and correct menu and set up items listed in order

•      Track and receive all deposits, creating invoices based on BEO details

•      Assist with set up and supervision of all Club/Catered/Special Events, ensuring the Guest experience is delivered as promised, and communicating with Sales Managers, Banquet Director and kitchen staff to assist as needed

•      Assist in creating an environment of smart sales, including but not limited to:

o   One entrée events

o   Spinning off menus to help with production

o   Ensuring profit maximization and expense minimization for prospective large events through frequent communication with Banquet Chef

o   Working with Banquet Service Managers to ensure the highest level of service

o   Continue to manage and improve deposit policy

o   Ensure efficient use of Delphi

o   The BEO meeting should have close to accurate guest counts for the following 10 days

INCIDENTAL DUTIES:

The above list of essential job functions describes the general nature and level of work being performed in this job. It is not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.  

PERFORMANCE EXPECTATIONS:

•      Must adhere to WCC code of Professional conduct

•      Ability to work in a fast paced environment and work under pressure

•      Ability to handle sensitive/confidential matters

•      Ability to prioritize

•      Most tasks are performed independently or in a team environment with minimal direct supervision

•      Strong organizational & interpersonal skills

 EDUCATION AND EXPERIENCE:

• High school diploma required
• The ideal candidate is currently pursuing an Associate’s or Bachelor’s degree in a Hospitality or Management based program
• Previous administrative experience preferred
• Previous experience in a similar luxury establishment a plus
• Food & Beverage experience a plus

KNOWLEDGE AND SKILL REQUIREMENTS:

• Must possess strong communication skills, including clear speech and listening skills
• Ability to input large amounts of date accurately and efficiently
• Must possess outgoing and friendly demeanor
• Must possess strong relationship development skills
• Must be committed to service excellence

LANGUAGE AND COMMUNICATION SKILLS:

• Must be able to communicate & interact professionally with Members & employees in English language
• Excellent written and verbal communication skills
• Must possess strong communication and listening skills
• Ability to effectively present information in one-on-one and group situations
• Ability to communicate clearly and directly

PHYSICAL, SENSORY, AND MOTOR DEMANDS:

• Occasional walking up to 2 hours per day
• Must have excellent visual acuity and auditory sense

JOB CODE: 12032854