Responsible for managing the front office desk overnight and respond to all members’ requests and emergencies. Duties include running overnight reports, checking guests in / out and respond to all incoming calls.
Act as a welcoming guests, accurately checking in and checking out members and guests from the overnight rooms; answering and directing all phones calls to correct department; providing concierge services as requested by members and guests; handling all reservation phone calls and answering all reservation emails in a professional manner.
This position will also be responsible for processing the nightly audit and assisting the Accounting department with varying tasks.
ESSENTIAL JOB FUNCTIONS
Verify and balance daily ledger entries for all revenue generating outlets on property including hotel rooms and Food & Beverage outlets.
If discrepancies appear, the Night Auditor is to investigate and correct them.
Print various ends of day reports for various outlets including hotel rooms and Food & Beverage outlets.
Act as a Front Desk Agent on the overnight shift, checking Members/Guest in or out, taking reservations by phone, give driving directions to Club.
Monitor overnight staff.
Excellent presentation, well groomed and professional
Personable, excellent customer service skills, ability to interact professionally with members and guests, member recognition and use of their names is critical
Good financial acumen
Good understanding of Hotel Management Computer Systems (Jonas or other)
Ability to communicate with other team members efficiently
Knowledge of computers, Knowledge of General Accounting, Customer Service, Financial Acumen, Self Motivator
Extensive knowledge of the local area (New York City), including restaurants, theater, and entertainment.
Exemplary “customer service” orientation and outstanding hospitality skills are required and smiles are mandatory.
Education and Experience:
AA degree on Management Hospitality, Accounting, Business Admiration, Finance is preferable
2 + years working as a front desk agent or night auditor for an upscale hotel or Club - required
Physical, sensory and motor demands:
Must be able to sit, stand and exert well paced mobility for up to 8-hours in length.
Excellent physical fitness, visual acuity and sense of urgency to attend to member’s needs.